Terms & Conditions
Terms and conditions
Straight Commerce Inc., Regus 100 Church Street, 8th Floor, New York NY 10007, USA, registered under number 86.3356837 (hereinafter referred to as the “Company“,“we”,“us” or“our”) welcomes you to the OptiCycle webshop , hereinafter referred to as the “Site”) These Terms and Conditions (the “Terms”), together with the Company’s Privacy Policy, govern your use of the Site and the services, tools, features and content operated by the Company (together with the Site, the “Services”), and provided to you, the user (the “User”, “you” or “your”), subject to your acceptance of all of the terms, conditions, policies and notices set forth herein.
The company is not a wholesaler and sells only to private consumers. The company operates on a B2C (business-to-consumer) model where the user is exclusively recognized as the final consumer of the goods sold.
By accessing or using any part of our site and/or purchasing anything from us, you are engaging in our service and agreeing to be bound by the terms.
Please read these Terms carefully before accessing or using our Site and Services. By accessing our Site and using the Services, you acknowledge that you have read and accepted these Terms in their entirety and agree to be bound by them. These terms and conditions are binding on you from the moment you begin using the Site and will remain in effect until terminated or until you use the Site.
- INTRODUCTION
1.1 By using the Site and the Services, you represent and warrant that you are at least the age of majority in your state or province of residence, or that you are of the age of majority in your state or province of residence and that you have given us your consent to allow one of your minor dependents to use this Site. If you are under the age of majority or are accessing this site from a country where such material is prohibited, please leave the site now as you do not have proper authorization and your continued use of the site will be in violation of these terms. We may, in our sole discretion, refuse to offer services to any person or entity and may change its eligibility criteria at any time.
1.2 As a condition of use, you agree not to use the Services for any purpose that is prohibited by these Terms or by the laws of your jurisdiction (including, without limitation, copyright laws). You are responsible for all your activities related to the services.
- PRODUCTS, ORDERS AND SHIPPING
2.1 We currently offer for sale the products listed on our Site. We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that the device you receive will be exactly the same color.
2.2 By placing an order, you are offering to purchase a product and you are subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
2.3 Receipt of an electronic or other order confirmation does not signify our acceptance of your order and does not constitute confirmation of our offer to sell. The company reserves the right, at any time after receipt of your order, to accept or decline your order for any reason.
2.4 We reserve the right to reject any order placed by you, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will usually try to notify you, using the email address you provided when you placed the order.
2.5 We do not warrant that the quality of the products, services, information or other materials purchased or obtained by you will meet your expectations, or that any errors in the products, services will be corrected.
2.6 When you place an order, you agree that all the details you provide to us are true, current, complete and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the Services, so that we can complete your transactions and contact you if necessary. The transfer of risks and benefits takes place when the goods have been loaded by the carrier.
2.7 If we find that you have provided an incorrect or incomplete delivery address, we will contact you shortly after purchase by email to verify the delivery address you have provided. If, after our first attempt to contact you, we are unable to reach you by email or if you do not provide us with a complete and valid shipping address, we will hold your order for up to 25 days. If no correct address has been provided, your order will be cancelled. The Company shall not be held liable for any loss, delay, or misdelivery arising from the Customer’s provision of an incorrect or incomplete shipping address. In such cases, all associated risks and costs shall be borne solely by the Customer.
2.8 Please note that we are not able to deliver to packing stations or PO boxes. We will try to contact you to request an alternate shipping address using the email address you provided when you placed your order. An incorrect address may cause a delay in delivery. If we are unable to ship the order, we will have to cancel it.
2.9 All prices listed on the site do not include shipping and associated additional costs, all of which will be at your expense. We are not responsible for customs and taxes applied to your order.
2.10 Product costs may fluctuate. All prices advertised on our site are subject to change without notice.
2.11 Actual shipping costs depend on your location and other factors. The shipping cost of your order will be calculated and displayed at the time of purchase.
2.12 We strive to deliver our products within 5 to 14 working days of the order. However, please note that in certain situations beyond our control, delivery may take up to 30 days and delays in delivery may occasionally occur. Shipping times may vary depending on availability and subject to any delays resulting from ocean carrier delays or superior force for which we will not be responsible.
2.13 We make every effort to avoid shipping damage, but it can happen occasionally. Under no circumstances will we be responsible for any costs, losses, depreciation or damage to the packages during transport. If you receive a shipment with visible damage and discover that the product was damaged in transit, contact our customer service department immediately to file a complaint. We also advise you to keep all packaging details and damaged products until you are assisted. In the event that a product is reported as defective or damaged, the Company reserves the right to request visual evidence (such as an image or video) from the Customer as a condition for processing any form of compensation.
2.14 For items not received, you can send us a complaint after 30 days from the date of shipment. We are not responsible for claims received after the 90 day period from the date of shipment. After receiving a complaint, we open an investigation procedure with our sender. In the event of a confirmed non-delivery, the carrier will generally attempt to locate and deliver your package. In case of confirmed non-delivery and if your package is not found, we will refund you or reship your order.
2.15 The products sold on our website are intended for personal use only. They are not suitable for industrial, commercial or professional use.
- RETURN AND REPLACEMENT POLICY
3.1 You may return your order within 30 days from the date of initial receipt of your order. If you are unwilling or unable to return the item within 30 days of receipt, all returns will be refused. We are not responsible for missing, damaged or incorrect orders or parts after 30 days of receipt.
3.2 To begin the return process, please contact our customer service department:
By sending an email to :